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Behavioral Health Hotline Clinician

Jefferson Center for Mental Health

This is a Contract position in Wheat Ridge, CO posted July 1, 2020.

Overview Provides outreach to disaster survivors via phone interactions.

Demonstrates compassion and understanding for individuals dealing with stressful situations.

Identifies when higher levels of intervention are needed.

Provides de-escalation and problem-solving.

This is a temporary position, 9 to 11 months Responsibilities Essential Duties: Provides telephonic outreach to disaster survivors who are impacted directly or indirectly by the COVID-19 pandemic.

Demonstrates compassion and understanding for individuals dealing with stressful situations.

Ability to identify serious issues, such as suicidal thoughts and feelings, and provides interventions needed to ensure callers safety.

Builds a relationship with the Walk-In Center and Mobile Crisis Teams in order to ensure appropriate response to high-risk survivors, and the ability to do a warm hand-off Establishes rapport and trust with callers.

Identifies Resources that can benefit the survivor, and facilitates referrals to these individuals.

Provides counseling to the callers, and explores their mental and emotional states of mind through active, comforting, positive and problem-solving language.

Maintains professional boundaries with callers.

Meets for supervision on a regular basis with the team leader.

Reports successes, challenges, and barriers to team leader.

Collaborates with other members of the CCP team.

Engages in team work and joint problem-solving.

Completes required CCP documentation within required time frames.

Demonstrates initiative and creativity in developing ways to offer support to those affected by COVID-19.

Other Duties: Maintains an acceptable attendance record.

Performs other duties as assigned.

Physical Requirements/Working Environment Ability to operate a personal computer.

Ability to attend meetings at a variety of locations.

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Qualifications Education, Knowledge, Skills & Experience Required: Master’s degree in psychology, social work or related field, with 2 or more years’ experience in providing counseling or other supportive outreach.

Licensure preferred.

After hire, must complete FEMA required training.

Must have valid driver’s license and maintain a good driving record while employed at Jefferson Center.

Meets the requirements of applicable federal, state and organizational background checks.