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IT Operations Engineer

National Geospatial Intelligence Agency

This is a Contract position in Manitou Springs, CO posted June 25, 2020.

Job Summary ASSIGNMENT DESCRIPTION: IT Operations Engineers coordinate the integration, deployment, sustainment, maintenance, and operations of systems and/or services in the host enterprise architecture and NGA.

They provide IT support for GEOINT operations and are accountable for the overall success of integration projects, ensuring alignment with Agency priorities and business strategies (e.g., strategic plans, life-cycle management plans, investment plans).

They oversee and monitor the documentation, validation, accreditation, and authorization processes necessary to ensure that new information technology systems meet information assurance and security requirements prescribed by NGA and/or mission partners.

Additional Job Information ADDITIONAL INFORMATION: This position resides within the Secure Operations Group (TO), Service Performance Office (TOP), External Support Division (TOPE).

TOPE ensures high level National System for Geospatial Intelligence (NSG) operations availability at external sites by providing a focal point for NGA externally assigned customers and NSG partners on IT operational concerns.

NGA Technical Executives (TXs) embedded with the NGA Support Team (NGA) and are liaisons for all GEOINT technical items for the Combatant Commands (COCOMs), Components, and Coalition.

This includes Requirements, Engagement, Architecture, Engineering, Project Management, Operations, Training, Communications, Contractor Oversight, Cyber Security, Test, Feasibility, and Process.

The United States Space Command (USSPACECOM) NST TX provides on-site embedded intelligence support to the Combatant Command (CCMD) by serving as the TX (deputy IT support lead) supporting the USSPACECOM NST sites located within the Western region.

The TX engages with external agencies to include USSPACECOM J2, J3, and J6, USAF and USSF communications/cyber units, other Department of Defense (DoD) entities, State Department, and Intelligence Community (IC) mission partners.

First-hand knowledge of our mission partner’s GEOINT missions and processes and routine engagement with their planners and customers is critical to understanding their needs and requirements.

The USSPACECOM NST TX coordinates with all applicable agencies and partners to ensure GEOINT technical capabilities are delivered, operate, and are available to users ensuring they have the IT related resources to successfully conduct their CCMD and National Intelligence missions.

Duties include: Lead IT operational oversight and management of USSPACECOM NST including all coordination with non-NGA IT providers Ensure day-to-day on-site IT operations and sustainment (O&S) activities associated with NSG GEOINT IT equipment and supporting architectures.

Manage and maintain the integrity of the enterprise GEOINT IT architecture Oversight and direction of site IT sustainment contractors and data management contractors Focal point for GEOINT system and related technical issues Coordination of planned IT outages and mitigation of unplanned IT outage impacts Establish and maintain working relationships with host site IT service providers (DIA, DISA, Air Force and Command J2/6 staffs) Provide in-depth and unique knowledge of GEOINT on-site architecture(s) and supporting infrastructure.

Coordinate between host site infrastructure providers and NGA Program Management Offices (PMO) to implement/integrate new IT systems/service capabilities (DTE, ITEMS, Cyber, local IT) into existing site architecture(s) Assist in the planning, decommissioning, and disposal of legacy IT Making decisions that impact the IT resources (people, budget, and material) Travel: Position requires CONUS travel/TDY Tour Length: The tour length for this position is 2 to 6 years.

Additional Application Requirement: You may be asked to complete one or more assessments in addition to the application you submit on this website as part of your application to NGA.

These assessments may include but are not limited to: Online questionnaires or assessments that require you to describe your job-related knowledge, skills, abilities, or other characteristics that are aligned with the mandatory and desirable qualifications of this job posting.

The information you provide in the application you submit must support the response you provide to this questionnaire.

You will receive an email to describe any additional assessments required.

Please monitor your emails and complete any required assessments as soon as possible.

Mandatory Qualifications MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required).

Online applications must demonstrate qualification by providing specific examples and associated results, in response to the announcement’s mandatory criteria specified in this vacancy announcement: Demonstrated Information Technology (IT) experience working in an undefined fast-paced organization.

Proven experience providing IT support to a Company/Agency ensuring technical capabilities were delivered/operated within host site environments.

Demonstrated the ability to provide users the IT resources required to successfully conduct their mission.

Experience fostering teamwork in support of overall success of a organization or Company/Agency mission.

Demonstrated experience analyzing and identifying potential opportunities for IT process improvement and followed through with the implementation of those improvements.

Previous experience working as a tenant in a host organization unit and engaging with external mission partners.


Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Systems Engineering, Information Science, Information Systems Management, Engineering, Engineering Management, Mathematics, Operations Research, Statistics, Technology Management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

– B.

Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in IT operations, system engineering, system testing and evaluation, IT project management, or a related area that demonstrates the ability to successfully perform the duties associated with this work.

As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience.

Candidates should show that their combination of education and experience totals 4 years.

– C.

Experience: A minimum of 4 years of experience in IT operations, system engineering, system testing and evaluation, IT project management, or a related area that demonstrates the ability to successfully perform the duties associated with this work.

– LICENSES/CERTIFICATIONS: DAWIA certification may be required for this position; see Position License and Certification Requirements below for additional details.

New Acquisition Workforce members or current members transitioning to a new acquisition career field or higher skill level have 24 months to achieve certification.

– Relevant Competencies: IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Highly Desired Qualifications QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1.

Demonstrate 3 years of knowledge of IT and information systems in a DoD environment (preferably USAF/USSF).

Demonstrate 3 years of experience analyzing and identifying potential opportunities for improvement and follows through with the implementation of those improvements.

Demonstrate 3 years of experience examining a variety of perspectives to develop a well-rounded view of the situation before taking action.

Demonstrate 3 years of experience to work independently and in coordination with others, manage multiple priorities, demonstrates initiative, and display good judgment.

Additional Job Requirements You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information.

In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information.

All employees are subject to a periodic examination on a random basis in order to determine continued eligibility.

Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs.

Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility.

Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.

Pay, Benefits, & Work Schedule PROMOTION OPPORTUNITY: Promotion opportunities allow applicants at all band levels to be considered.

Qualifications for NGA positions do not include specific time-in-band requirements.

NGA will emphasize quality of experience, rather than duration, and assess how the quality of the experience demonstrates possession of the knowledge, skills, abilities, and competencies necessary for successful job performance in the NGA occupational structure.

Band 04 $70,180
– $130,038 PERMANENT CHANGE IN STATION: PCS expenses are authorized.

Pay is only part of the compensation you will earn working for the Federal Government.

We offer a broad array of benefits programs and family friendly flexibilities to meet the needs of you and your family.

For more information on the array of benefits programs, please visit Cover Letter Applicants are not required to submit a cover letter.

The entire cover letter cannot exceed the specified limits provided in the Cover Letter field (3,000 characters).

Pages exceeding this limit will not be considered.

The cover letter is recommended but is not required for employment consideration with the National Geospatial-Intelligence Agency.

Applicants should place their narrative information in the Cover Letter / Other Professional Details field.

Who may apply External Applicants Only How to apply Application submission involves applying using the Intelligence Community’s Applicant Gateway on-line application process.


How will I be evaluated?

APPLICANT EVALUATION PROCESS: Applicants will be evaluated for this job opportunity in three stages: All applicants will be evaluated using the Mandatory Qualification Criteria, Qualified applicants will then be evaluated by an expert or panel of experts using a combination of qualification criteria to determine the best-qualified candidates, Best-qualified applicants may then be further evaluated through an interview process.

Military retiree applicants, if selected, may be impacted by the 180-day appointment restrictions of DODI 1402.01.

HD personnel will provide additional information if applicable.

Applicants are encouraged to carefully review the Assignment Description, Additional Information Provided By the Selecting Official, and the Qualification Requirements; and then construct their resumes to highlight their most relevant and significant experience and education for this job opportunity.

This description should include examples that detail the level and complexity of the performed work.

Applicants are encouraged to provide any education information referenced in the announcement.

If education is listed as a mandatory requirement, only degrees obtained from an institution accredited by an accrediting organization recognized by the Secretary, US Department of Education will be accepted.

In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment.

They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period.

Discontinued service retirement annuitants (i.e., retired under section 8336(d)(1) or 8414(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate.

(See DoD Instruction 1400.25, Volume 300, at All candidates will be considered without regard to race, color, religion, sex, national origin, age, marital status, disability, or sexual orientation.

NGA provides reasonable accommodations to applicants with disabilities.

Applications will only be accepted online.

If you need a reasonable accommodation for any part of the application and hiring process, please notify us at

The decision on granting reasonable accommodation will be on a case-by-case basis.

Conditions of Employment As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards.


Citizenship Required Security Clearance (Top Secret/Sensitive Compartmented Information) Polygraph Test Required Position Subject to Drug Testing Two Year Probationary Period Direct Deposit Required DCIPS Disclaimer NGA utilizes all processes and procedures of the Defense Civilian Intelligence Personnel System (DCIPS).

Non-executive NGA employees are assigned to five distinct pay bands based on the type and scope of work performed.

The employee’s base salary is established within their assigned pay band based on their unique qualifications.

A performance pay process is conducted each year to determine a potential base pay salary increase and/or bonus.

An employee’s annual performance evaluation is a key factor in the performance pay process.

Employees on term or temporary appointments are not eligible to apply for internal assignment opportunity notices.

This position is a DCIPS position in the Excepted Service under 10 U.S.C.


DoD Components with DCIPS positions apply Veterans’ Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement.

If you are an external applicant claiming veterans’ preference, as defined by Section 2108 of Title 5 U.S.C., you must self-identify your eligibility in your application.